Name: Sheila Harvey
Job Title: Senior Patient Development Specialist
Time with SecuriCare: 10 years 4 months
What led you to join SecuriCare?
I had a good friend at the time who worked for SecuriCare and she would always tell me how much she loved it and the rapport she was able to build with her patients. We had been working together in banking which we both felt was becoming a pressurised and unfulfilling position, with no job satisfaction. Our role was to sell credit cards and loans to people we knew could not really afford the debts.
Luckily for me a vacancy here arose which led to an interview. To be honest, I didn’t know what a stoma was at the time so I looked at the SecuriCare website and did some research. I could see that what this company were doing towards improving patients’ quality of life was wonderful. This made me realise that at SecuriCare I would finally have the opportunity to work toward achieving job satisfaction, something I had never found in my previous occupations.
What do you enjoy most about your role?
The most enjoyable part of my role is the relationships we build with our inspirational patients. I feel honoured that they can talk to us about their lives and the struggles they have endured. I enjoy being a part of this company, making a difference to people’s lives by arranging their orders and ensuring delivery of the supplies that make their life easier. We also have a great rapport with our SecuriCare Nurse Team - they are always at the end of the phone or an email, to offer advice and support.
What’s a typical working day like for you?
A typical working day is very busy. I take incoming calls from our patients - maybe regarding orders or queries relating to their supplies. I action outbound calls to my patients to see if they require their monthly orders, I reply to emails from nurses regarding updates I need to be aware of when they have visited a patient or seen them in clinic, and I regularly contact my patient’s surgeries if I haven’t received their prescription. I also enjoy discussing different product ranges with our patients because sometimes they’re not aware of a new or alternative product that might be hugely beneficial to their daily routines.
What do you get up to in your spare time?
In my spare time I love my holidays. I’m lucky enough to have a friend who lives on the lovely island of Crete and another friend who owns an apartment in Spain, so I’m able to have a couple of trips to these places each year.
One of my hobbies is sketching; I must admit I don’t have a lot of time for this but I would like to join an art course to pursue it further. I have decorated my houses myself over the years which I love to do. I also like to spend time with my mum who lives in Bournemouth. I try to visit her as often as I can, she is 87 now but she is very independent and always out with her friends!
Last but not least, I like to spend time with my beautiful granddaughter who is with me in my photo. She is growing up so fast – she’s almost 4 now. I was at her birth and she and her mum lived with me for quite some time. They’ve recently moved into their own home, but she still likes to see her Nanny of course, as I tend to visit with gifts now!