How do I order my supplies through SecuriCare home delivery service?

It’s easy to order your stoma care, continence care and skincare supplies through SecuriCare, with flexible options to suit your personal preference.

First things first, you need to join the SecuriCare home delivery service

Once you have registered with SecuriCare, you will be able to tell us which products you are using and order ongoing supplies by using any of the methods listed below. If you'd like advice about which products would be best for you, our Careline Team of specialist advisers have many years of experience and will be happy to chat through your options. If you still need a little more information before signing up, take a look at this page which lists the great benefits you could gain from joining SecuriCare.

Ways to order your regular supplies – the choice is yours!

The SecuriCare Online Portal
online ordering SecuriCare
Create an account and order online
By Phone
order by phone SecuriCare
Call us on 0800 318 965
By Email
order by post SecuriCare
Email your details to

To place your order, you will need a prescription

The SecuriCare team are experts at liaising with surgeries, obtaining and following up prescriptions so that your supplies arrive on time. For even quicker and simpler stoma and continence prescriptions, if you live in England and your GP surgery offers the NHS Electronic Prescription Service (EPS) then you can nominate SecuriCare to receive your prescriptions electronically. No more need to queue in busy pharmacies and no bulky packets to carry home!

Are you exempt from prescription charges?

We’re required by the NHS to gain proof of your exemption status if you don’t have to pay for your prescription. This applies to the following exemption codes:

Medical exemptionMaternity Exemption
Prepayment certificateWar Pension Certificate
Income supportJobseeker’s Allowance
NHS Tax Credit ExemptionHC2 Charges Certificate

We'll need these details before we can send your first delivery, but don't worry our team will discuss this with you when setting up your account.

Want to try samples of a new product?

As well as providing your regular supplies, our team can also help you find products to address new problems and needs that you may have. They’ll work with your Health Care Professional team to advise of the best products for you and can arrange free samples.

Ready to join SecuriCare?

For ongoing support, product advice & home delivery.

Sign up

Nurse caring for patient Nurse caring for patient

Need some advice?

Call us

New customers: 0808 256 5400

Existing customers: 0800 318 965

Email us:

Join The SecuriCare Service Today

For ongoing support, product advice & home delivery

Join Securicare