Patient Development Specialist - Full or part time

You will be working for SecuriCare (Medical) Limited, a Home Delivery Service for stoma & continence products.

You will be responsible for delivering excellent customer service for SecuriCare Medical Limited to all our patients. You will ensure that you are proactive in your approach to your work and patients. You will manage your own database of patients and will be required to call each of your patients on a regular basis to ensure patients have enough supplies and are happy with our service offering. You will be expected to respond to all queries efficiently, effectively and within the department’s service level commitment. You will provide patients with product information so they can make an informed choice on what product is suitable for them. You will also be expected be expected to carry out general administration duties associated with your role on a daily basis.

Ideally you will have a proven track record in a customer service environment working with high volume calls. You will be a good listener, a strong team player, be able to work to deadlines and have the ability to demonstrate empathy over the phone.

You will behave in a professional manner at all times and you will build professional relationships with customers that will enhance the Company's quality image.

Office based, however following successful training post holders will be able to apply to work remotely on an 80/20 split (80% office, 20% home).

Essential:

  • Proven telephone based Customer Service background
  • Empathy towards patients with complex medical conditions
  • Proven experience of managing high call volumes
  • Possess influential and persuasive skill set
  • Excellent telephone manner
  • Excellent communication, oral and written skills
  • Able to work under pressure
  • Able to multi task
  • Possess a 'can do' attitude

If you require any assistance or adjustments to be made when either applying for a position or attending interview, please e-mail us hr@clinimed.co.uk or give us a call on 01628 859726 and one of our team members will be happy to assist you.

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