Twilight Patient Services Specialist

You will be working for SecuriCare (Medical) Limited who are a Home Delivery Service for stoma products. Assisting the Patient Services Teams to deliver excellent customer service for SecuriCare Medical Ltd to all of our internal and external customers. Ensure that you are proactive in your approach to your work and patients requirements. Responding to all queries efficiently, effectively and within the department’s customer service level commitment.

The Main Responsibilities

  • Process patient orders with efficiency and care
  • Generate surgery letters
  • Support Patient Services team with routine admin tasks
  • Occasional outbound calling to existing patients
  • Cover for other team members if required
  • Cleanse data base regularly
  • Perform any other tasks reasonably requested by the company as required
  • Work to targets set by the Patient Services Team Leader

Required Skills:

  • Proven excellent Database Management Skills
  • Keen eye for detail
  • High level of accuracy
  • Excellent telephone manner    
  • Excellent communication, oral and written, skills Able to work under pressure
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