Meet SecuriCare Careline Team Member, Annette

by SecuriCare Team

Meet Securi Care Careline Team Member Annette

How long have you worked for SecuriCare?

I’ve worked at SecuriCare for eight years now, before that I worked in recruitment but I spent most of my career working as a Holiday Rep for Thomson Holidays in Majorca and Andorra. I really enjoy my role at SecuriCare and the customer contact, I like that I am able to make a difference to people every day.

What do you do on a day-to-day basis?

I spend most of my day speaking to customers who are not on the SecuriCare service but are interested in our sister company, CliniMed’s, products. I advise them on new products, their features and benefits and how they could help a customer’s stoma care routine. We do a lot of training in the team so we are able to advise on products from all manufacturers so we can suggest a product which may be best suited to solving a particular issue such as sore skin etc.

What are your highlights of working at SecuriCare?

I really enjoy speaking with patients and advising them on different products which could improve their quality of life. It’s always really nice to speak to patients that you have advised and hearing how the products have helped them and how they have become more confident with managing their stoma as a result. So I’d say my highlight is knowing that I have been able to make a difference to so many patients.

What’s the funniest question you’ve ever been asked?

At the end of every call I ask “Is there anything else I can help you with” and I often get asked “Can you give me the winning lottery numbers?”

What’s it like working at SecuriCare?

It’s very busy, particularly when new products are launched, especially new pouches, the phones don’t stop ringing! It’s a really nice environment to work in, the people I work with are great and the patients are really nice. I work part-time as I have two young children, so I find it works really well for my work-life balance.

Have you been involved in SecuriCare’s charity work?

Yes, over the years I’ve been involved in loads of dress up days! Most recently I took part in the ‘Walk it London’ 10K event for Crohn’s & Colitis UK. The walk started in Victoria Embankment Gardens and the route took us along the River Thames, through Westminster, St. James, Piccadilly Circus, Leicester Square, Covent Garden and Mayfair. It was really good fun and we completed it in good time, although we did get waylaid taking photos with policemen, guardsmen and people in fancy dress costumes! I have also just signed myself up to the 26 mile “Shine Night Walk” through London to raise money for Cancer Research UK, which I have organised myself.

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