Brief Job Summary
You will be working for SecuriCare (Medical) Limited who is a Home Delivery Service for stoma products. You will be responsible for maintaining and growing the business by promoting our products and services on each call when speaking to our patients. Your role will be to provide excellent customer service to our patients at all times. In maintaining regular contact with our patients you will be able to use your skills to identify business opportunities. You will be expected to make 60-70 telephone calls each day to ensure patients have enough supplies and are happy with our service. Whilst speaking to our patients you will use your skills to introduce new products and identify business opportunities to convert in to sales. You will be responsible for regularly cleansing your database and you will also be expected to carry out general administration duties associated with your role on a daily basis.
Ideally you will have a proven track record in a proactive sales environment together with excellent communication skills and a high level of flexibility. You should be influential and persuasive with an analytical and enquiring mind. You will be a good listener, a strong team player, be able to work to deadlines and have the ability to demonstrate empathy over the phone.
You will behave in a professional manner at all times and you will build professional relationships with customers that will enhance the Company’s quality image.
Proven telephone based Customer Service background
Experience of up-selling and cross selling/conversion of product use
Proven excellent Database Management Skills
Empathy towards patients with complex medical conditions
Analytical and enquiring mind
Proven experience of managing high call volumes
Possess influential and persuasive skill set
Excellent telephone manner
Excellent communication, oral and written, skills
Experience of marketing campaigns
Able to work under pressure
Possess a ‘can do’ attitude